Effective Date: 16-03-2026

SmartClean Technologies Pte. Ltd. ("SmartClean", "we", "our", or "us") operates the Auditor App, a mobile application designed to support field inspections, audits, and operational task execution as part of the Matrix platform.

This Privacy Policy explains how we collect, use, and protect information when authorised users access and use the Auditor App.

The Auditor App is an enterprise application and is intended for use by employees, contractors, and authorised personnel of organisations that have subscribed to the Matrix platform.

By using the Auditor App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Scope of the Application

The Auditor App is a mobile application that enables authorised users to:

• Conduct inspections and audits
• Record operational tasks
• Capture photos and evidence during inspections
• Submit audit responses and reports
• Collect verification signatures where required

Access to the application is granted through accounts provisioned by the subscribing organisation.
Users do not independently register for the application.

2. Information We Collect

The Auditor App collects information necessary to operate the service and support inspection activities.

2.1 Account Information

When users access the application, the following information may be processed:

• User ID or username
• Name associated with the account
• Organisation information
• Property or building assignment
• Role or access level

This information is typically provisioned by the user's organisation.

2.2 Operational Audit Data

During inspections and operational tasks, the application may collect and store information such as:

• Audit responses
• Inspection results
• Audit scores
• Comments or notes entered by the user
• Task completion status
• Timestamps of inspection activities
• Zone or location information related to the inspection

This information forms part of the audit record for the subscribing organisation.

2.3 Photos and Media

The application allows users to capture or upload images as evidence during inspections. Examples include:

• Photos of facilities
• Maintenance issues
• Hygiene or safety conditions
• Evidence related to audit questions

These images are stored as part of the audit record within the Matrix platform.

2.4 Signatures

Where configured by the organisation, the application may collect digital signatures for audit verification. Signatures may be collected from:

• Auditors
• Supervisors
• Client representatives

Signature data may include:

• Signer name
• Signature image
• Timestamp of verification

2.5 Device and Usage Information

To ensure the service operates correctly, the application may collect limited device information such as:

• Device type
• Operating system version
• Application version
• Log information related to system performance

This information helps diagnose technical issues and improve the reliability of the application.

3. How We Use the Information

The information collected through the Auditor App is used for the following purposes:

• To enable users to perform inspections and audits
• To generate audit reports and operational records
• To store and manage inspection evidence
• To verify audit completion through signatures
• To support operational workflows of subscribing organisations
• To maintain and improve the functionality and reliability of the application

SmartClean does not use the information collected through the Auditor App for advertising purposes.

4. Data Ownership

All operational data collected through the Auditor App, including audit responses, images, notes, and reports, belongs to the subscribing organisation using the Matrix platform.

SmartClean acts as the service provider and data processor for this information.

The subscribing organisation determines how the data is used within their operational processes.

5. Data Storage and Security

We implement appropriate technical and organisational measures to protect information processed through the Auditor App. These measures include:

• Secure communication between the mobile application and the platform
• Access control mechanisms
• Authentication and authorisation controls
• Data storage protections within the Matrix platform infrastructure

While we strive to use commercially acceptable means to protect information, no method of electronic storage or transmission over the internet is completely secure.

6. Data Sharing

SmartClean does not sell or rent user information.

Information collected through the Auditor App may be shared only in the following circumstances:

With the Subscribing Organisation

Audit data is accessible to administrators and authorised personnel within the subscribing organisation.

Service Providers

We may use trusted third-party services to support application infrastructure, hosting, analytics, or maintenance. These service providers are obligated to protect the information and use it only for the services they provide.

Legal Requirements

We may disclose information if required to do so by law or in response to valid legal requests from authorities.

7. Data Retention

Audit records and operational data are retained according to the data retention policies of the subscribing organisation.

SmartClean may retain certain system logs or technical data for operational and security purposes.

8. User Responsibilities

Users of the Auditor App are responsible for:

• Protecting their login credentials
• Using the application in accordance with organisational policies
• Ensuring that captured inspection data is accurate and relevant to operational tasks

9. Third-Party Services

The Auditor App may rely on third-party services that may collect information used to identify users. Examples may include services used for:

• application analytics
• infrastructure hosting
• system diagnostics

These third-party services operate under their own privacy policies.

10. Children’s Privacy

The Auditor App is intended for use by authorised personnel of organisations and is not directed to individuals under the age of 18.

We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with the revised effective date. Users are advised to review this policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or the handling of data within the Auditor App, please contact:

SmartClean Technologies Pte. Ltd.

Website: https://www.smartclean.io/

Email: enquiry@smartclean.sg